Complaints Policy

Last updated: January 1, 2024

Our Commitment

At PROTRADERR, we are committed to providing excellent service. If you have a complaint, we take it seriously and will work to resolve it promptly and fairly.

How to File a Complaint

You can file a complaint through any of the following methods:

Contact Form

Use our online contact form

Complaint Process

Step 1: Initial Contact

Contact us with your complaint. Include as much detail as possible, including dates, transaction IDs, and any relevant documentation.

Step 2: Acknowledgment

We will acknowledge your complaint within 24 hours and provide a reference number for tracking.

Step 3: Investigation

Our team will investigate your complaint thoroughly. This typically takes 5-10 business days.

Step 4: Resolution

We will provide a written response with our findings and any actions taken to resolve the issue.

Response Times

We aim to resolve all complaints within 10 business days. Complex issues may require additional time, and we will keep you informed of progress.

Escalation

If you are not satisfied with our response, you may escalate your complaint to our management team or seek external resolution through relevant regulatory bodies.